I got a call from my current ISP wanting to convince me to stay.
The guy I spoke to said that as I had paid them extra for superfast broadband , switching to an ISP that uses a phone line rather than cable I would expect my speed to drop dramatically.
When I told him that my current broadband speed was actually slower than the speed of the broadband I had previously and that my mum's broadband speed is faster than mine via a phone line and she lives in the same block of flats...he got the hump and didn't sound nearly as smiley as he did at the beginning of the call.
If their product is really so much better than their competitors' product I don't see the need to lie about it...or is it just me that cares about the customer service I deliver??
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